Subject and Scope
1.1. These General Terms and Conditions (“GTC”) become part of all contractual relationships concluded between Bauhow Consulting GmbH, Dammstr. 34, 47119 Duisburg (“Bauhow”) and commercial customers of Bauhow (“Customers”).

1.2. These GTC apply to all services provided by Bauhow as well as to the licensing of Bauhow software solutions (“Contract Software”) and their provision over the internet as a cloud application. 

1.3. The use of the contract software and the services offered through the contract software is governed solely by these GTC. General terms and conditions of the customer do not apply.

1.4. These GTC do not apply to contracts with consumers within the meaning of § 13 BGB. 

Conclusion of Contract and Contractual Basis
2.1. Contracts with Bauhow are concluded through an offer from Bauhow and the unconditional acceptance by the customer. Offers from Bauhow are non-binding and can be revoked by Bauhow at any time until the customer's acceptance. 

2.2. Unless explicitly agreed otherwise, the delivery or service item only needs to have the contractually assured properties; these only represent guarantees if Bauhow explicitly states that it wants to be liable for them regardless of fault or if they are expressly designated as such by Bauhow; guarantee declarations must be made in writing to be effective.

2.3. Quality requirements or other service requirements (e.g., IT security requirements, compliance requirements, programming requirements, documentation requirements) become part of the contract only if they are explicitly included at the conclusion of the contract and are unconditionally confirmed by Bauhow. 

Contract Software
3.1. The contract software specified in the offer is a software solution that enables the creation of real estate analyses, highlights renovation potentials, and simplifies access to energy consulting services. In addition, the contract software offers support modules and application routes for easy data collection for energy consulting services. The specific scope of services and functionalities of the contract software is detailed in the respective offer.

3.2. The contract software is designed for use by customers as a white-label solution for their clients (“End Customers”) and is to be marketed under the customer's name (“White Label Solutions”).

Usage Rights
4.1. Bauhow grants the customer a simple (non-exclusive) right to use the contract software as intended as a cloud application during the term of this contract. The customer particularly has the right to allow End Customers to use the contract software in accordance with the provisions of these GTC and to unlock corresponding accesses as necessary, as well as to grant usage rights to the same extent as they are entitled to.

4.2. Bauhow reserves the right to continuously develop the contract software and to expand, adjust, or restrict its functionalities as necessary.

4.3. The creation of individual adaptations or configurations of the contract software (“Customizings”) must be agreed contractually. Without a contractual agreement, there is no entitlement to the creation of Customizings. To the extent that Bauhow carries out Customizings for the customer, the usage rights granted under these GTC also apply to Customizings.

4.4. The use of the contract software is limited to employees of the customer and the End Customers who are authorized to use the contract software as part of their activities. Deviating usage rights arrangements can be individually agreed upon.

4.5. Without prejudice to the usage rights granted under these GTC, Bauhow retains all rights to the contract software.

Provision of Contract Software and Maintenance Services
5.1. The provision of the contract software is carried out as a cloud application. Bauhow provides the customer (and the End Customers) with the contract software in its current version, as well as the associated storage space for use over the internet, and carries out necessary maintenance work.

5.2. Bauhow does not provide the contract software as a high-availability solution and is therefore not responsible for uninterrupted availability of the contract software. However, Bauhow will take reasonable measures to achieve an availability of about 98% on a monthly average. Availability is defined as the customer's ability to use the contract software's required functionalities without restriction. Outages due to maintenance work are not considered a restriction of availability.

5.3. Maintenance services are included in the fee for the provision of the contract software. Maintenance services include regular checks of the contract software to ensure its contractual functionality and security, including bug fixes and the provision of updates, patches, or releases. Bauhow will consider the legitimate interests of the customer and inform them in a timely manner about necessary maintenance work. Bauhow will generally perform maintenance work outside of core business hours (weekdays from 9:00 AM to 5:30 PM).

5.4. Improvements, innovations, and expansions, or new content-related functions (“Upgrades”) of the contract software are not covered by the contractually owed maintenance services. The provision of upgrades is subject to separate compensation based on a separate agreement.

5.5. Bauhow will take reasonable technical measures to protect the contract software to avoid unauthorized access by third parties. To this end, Bauhow will particularly use a transport encryption corresponding to the current state of the art.

Support
6.1. Bauhow will provide support services during the term of the contract. These include technical support via email and phone. Support is available on weekdays from 9:00 AM to 1:00 PM. Bauhow will respond to all support requests within 24 hours of receiving the request during the aforementioned support hours.

6.2. In the event of errors or defects in the contract software, Bauhow will inform the customer about the nature of the error and a possible timeframe for rectification within 48 hours from the error report during the above-mentioned support hours. Bauhow also commits to making reasonable efforts to keep downtime and resolution time as low as possible. Errors will be categorized according to their severity, and Bauhow will prioritize the resolution of serious errors.

6.3. If reported errors are caused by improper or contractually non-compliant use of the contract software by the customer or its End Customers, the customer shall pay for the costs incurred for error rectification at market rates.

6.4. Bauhow will provide general consulting services (e.g., user training) as agreed and for separate compensation.

6.5. The customer is invited to provide feedback on the contract software and support and maintenance services. Bauhow will take this feedback into account to continuously improve the quality of its services. The customer grants Bauhow the free, unlimited right in time, space, and content to use the feedback for the improvement of the contract software or other services by Bauhow.

Brokerage of Services
7.1. Bauhow will offer additional services to the End Customers through the contract software in its own name and for its own account. These services include various aspects of energy consulting, energy-efficient renovation, and accompanying technical support. Bauhow and the customer will agree in advance on which services Bauhow is to offer through the contract software.

7.2. The customer will receive the contractually agreed brokerage commission for the services brokered through the contract software.

7.3. If the services require qualification as an energy efficiency expert, these will be carried out by employed or subcontracted energy consultants with appropriate qualifications and independence. The certified person will present themselves externally, particularly towards funding institutions, as the responsible energy efficiency expert.  

Obligations of the Customer
8.1. The customer undertakes as a material contractual obligation to ensure that all required cooperation and supply services are provided in the necessary quality and at the agreed or necessary deadlines for project realization without additional costs for Bauhow. As far as necessary for the success of the services, the customer will provide its own personnel in sufficient numbers and competent points of contact.

8.2. The customer will take reasonable technical and organizational measures to prevent unauthorized access by third parties to the contract software.

8.3. If the customer provides the contract software to End Customers for use, the customer is solely responsible for fulfilling data protection information obligations and will provide the End Customers with corresponding data protection notices in a timely manner. Bauhow will provide the necessary information upon request.

Prohibited Use of the Contract Software
The customer ensures that the following usage prohibitions are observed during the use of the contract software by the customer themselves or by End Customers:

9.1. The contract software may not be used for purposes other than those defined in the service description.

9.2. The contract software may not be modified, decompiled, reverse-engineered, or disassembled. Furthermore, there may not be any attempts to extract the source code of the contract software in any other way.

9.3. No content may be stored or distributed in the contract software that violates applicable laws, governmental orders, or the rights of third parties (e.g., copyright, industrial property rights, personal rights) or contains offensive, racist, defamatory, or slanderous content.

9.4. During the use of the contract software, there must not be any violations of competition law, particularly no unfair or harassing advertising disseminated.

9.5. No content (files) containing viruses or other malware may be stored in the contract software.

9.6. No copyright notices, rights reservations, or other disclaimers may be altered or removed.

Liability of Bauhow
10.1. Bauhow does not conduct any substantive or technical examination of the data entered by the customer or End Customers in the contract software. Bauhow is particularly not responsible for the accuracy or completeness of the data entered by the customer or End Customers.

10.2. Bauhow assumes no responsibility for the accuracy, currentness, and completeness of data obtained from public sources (e.g., property data).

10.3. Bauhow is otherwise not responsible for any infringing content stored or disseminated by the customer or End Customers in the contract software.

Customer Data
11.1. Bauhow is entitled to use data that the customer or their End Customers enter or generate while using the contract software (“Customer Data”) in anonymized form for statistical evaluations, product development, or optimization of its services. In particular, Bauhow is entitled to use the building data contained in the customer data, which is entered by End Customers (e.g., a customer corrects / overwrites the year of construction proposed by the contract software based on public data) (“Building Data”) to validate and improve its models.

11.2. As far as the contents stored by the customer in the contract software are protected by copyright or otherwise legally protected, the customer grants Bauhow the right to use them for the contractual or intended provision of the contract software, in particular to make them accessible via the internet, to reproduce, and to distribute.

Data Protection
12.1. Bauhow will comply with the legal provisions on the protection of personal data of the customer or End Customers, in particular those of the GDPR and the BDSG. Bauhow confirms that its employees and other agents have been contractually obligated to maintain confidentiality regarding personal data and have been familiarized with data protection regulations (especially those of the BDSG and GDPR).

12.2. Bauhow and its employees or agents are prohibited from processing personal data obtained in the context of the contract for any purpose other than the respective task-related purpose; Bauhow is not permitted to disclose or make such data accessible to third parties unless necessary for contract fulfillment.

12.3. The customer is responsible for processing personal data of the End Customers in connection with the provision of the contract software from a data protection perspective. Bauhow will act as a processor on behalf of the customer regarding the provision of the contract software from a data protection perspective. In this context, the agreement on data processing attached as an annex to these GTC pursuant to Art. 28 GDPR applies. In the case of contradictions between the data processing agreement and these GTC, the provisions of the data processing agreement take precedence.

12.4. To the extent that services are brokered to Bauhow via the contract software, Bauhow processes personal data of the respective End Customers from a data protection perspective on its own responsibility. The attached data processing agreement is not applicable to data processing in connection with the provision of services to End Customers.

Open Source Software
13.1. To the extent the contract software contains Open Source Software and this is necessary according to the respective usage and licensing conditions of the Open Source Software, Bauhow will provide the customer with the source code and the respective license conditions.

13.2. The usage rights granted under these GTC do not apply to Open Source components of the contract software where this is not permitted according to the respective usage and licensing conditions of the Open Source Software.

Use of Artificial Intelligence
14.1. Bauhow reserves the right to use systems with Artificial Intelligence (“AI Systems”) in the context of service provision.

14.2. To the extent that deliveries or services from Bauhow include AI Systems subject to the EU AI Regulation or other AI regulations, Bauhow will offer necessary support services to implement the legal requirements (e.g., documentation obligations, risk assessments) for a separate fee.

Confidentiality
15.1. The parties are obligated to treat all confidential information and trade secrets obtained in the course of the respective contract confidentially, particularly not to disclose them to third parties or exploit them for purposes other than contractual ones. Confidential information is information that a reasonable third party would consider worthy of protection or that is marked as confidential.

15.2. The parties will take reasonable technical and organizational precautions to prevent third-party access to confidential information.

15.3. Disclosure of confidential information to End Customers is permissible as far as this is necessary for the provision of contractual services.

15.4. The parties agree to establish a provision with all employees and subcontractors that matches the content of the preceding paragraph.

15.5. Bauhow may advertise the customer relationship to the customer, i.e., in particular publicly name the customer, use the customer logo on the Bauhow website and in social media, and create a case study showing the advantages for the customer through cooperation with Bauhow. The case study is public and accessible to third parties. The content will be approved by the customer before publication.

License Fees and Payment Terms
16.1. The customer commits to pay license fees for the use and provision of the contract software. Details regarding the calculation of the license fee and payment modalities are specified in the respective offer.

16.2. All prices specified in the respective offers are exclusive of the applicable value-added tax. The customer is responsible for the payment of any additional taxes or levies that may arise.

16.3. To respond to cost increases, Bauhow reserves the right to increase the license fees and the remuneration for services by up to 10% once per contract year starting from the second contract year. Bauhow will inform the customer in writing of the price increase one month prior to the respective contract year-end. The amount of the adjustment will be based on the producer price index for IT services (DL-IT) of the Federal Statistical Office and will take into account any compensation for costs in other areas. If the customer objects within 14 days of the change date, Bauhow has the right to extraordinary termination of the contract at the change date. If the customer does not object within the deadline, the change will be effective against them.

Warranty
17.1. Bauhow points out to the customer that it is not possible, with reasonable effort, to keep software products completely free of errors given the current state of technology. However, Bauhow will ensure that the contract software is free from defects that significantly impair its suitability for contractual or intended use. The customer must immediately notify Bauhow of the nature and occurrence of any defects.

17.2. Bauhow warrants that the contract software does not violate third-party rights. The customer shall immediately inform Bauhow of any claims made by third parties arising from the contractual use of the contract software against it. Bauhow is entitled, but not obligated, to defend against the asserted claims at its own expense.

17.3. If the contract software infringes third-party rights and this constitutes a legal defect, Bauhow will, at its own option and at its own expense (a) grant the customer a corresponding usage right or (b) redesign the contract software so that it does not infringe rights. If Bauhow cannot provide a remedy, Bauhow has the right to terminate the contract extraordinarily. Bauhow will reasonably consider the customer's interests when choosing the remedial measures.

17.4. Warranty claims are excluded for defects due to non-contractual or non-intended use of the contract software.

17.5. Warranty claims expire after 12 months.

17.6. Bauhow is not liable irrespective of fault for initial defects; Section 536a para. 1 Alt. 1 BGB does not apply. Otherwise, the liability limitations of these GTC apply.

Liability
18.1. If Bauhow is liable for damage caused by slight negligence under statutory provisions, Bauhow's liability is limited: In this case, liability exists only in the event of violation of essential contractual obligations; these are obligations whose fulfillment enables the proper performance of the contract and on which the customer regularly relies and may rely. Liability is also limited to the typically foreseeable damage at the time of contract conclusion, but at most to the amount of the fee due for the respective contract year.

18.2. Regardless of Bauhow's fault, any liability in the event of fraudulent concealment of a defect, from taking on a guarantee or procurement risk remains unaffected under the Product Liability Act.

18.3. To the extent that, according to the preceding provisions, Bauhow's liability for damages is excluded or limited, this also extends to the personal liability of the organs, employees, and other agents, representatives, and subcontractors and also applies to statutory liability from tort.

18.4. The liability limitations of this clause do not apply in the case of intent and gross negligence as well as the violation of life, body, or health.

18.5. The customer is solely responsible for the accuracy and completeness of the data entered into the provided contract software. Bauhow is not liable for errors, losses, or damages resulting from inaccurate, incomplete, or misleading information.

Term and Termination
19.1. The term of the contract is determined by the respective offer. The contract is extended by the agreed contractual term unless it has been properly terminated by either party with a notice period of 14 days prior to the end of the contract term.

19.2. The right to extraordinary termination for good cause remains unaffected. Termination declarations must be in writing to be effective.

Obligations Regarding Contract Termination
20.1. The termination of the contract does not release the parties from their obligations that arose during the term of the contract, including obligations regarding confidentiality and data protection.

20.2 In the event of a proper termination of the contract or a justified extraordinary termination by Bauhow, the customer is obliged to immediately cease the use of the contract software and delete or return all copies of the contract software (if any) to Bauhow. Already paid license fees will be refunded on a pro-rata basis.

Set-off and Retention Rights
21.1. The customer may only offset claims from Bauhow with undisputed or legally established claims.

21.2. The customer may only assert a right of refusal or retention based on undisputed or legally established claims. Assignment

22.1 The customer may only assign its rights under contracts with Bauhow to third parties with prior consent from Bauhow. § 354a HGB remains unaffected.

Final Provisions
23.1. Bauhow may make reasonable changes to these GTC for the customer. Changes to these GTC become part of the contract if the changes have been communicated to the customer by email, the customer does not object within four weeks of receiving the notification, and Bauhow has explicitly pointed out this consequence in the change notification. If the customer objects to the changes in a timely manner, the changes will not take effect against the customer. In this case, Bauhow has the right to terminate the contractual relationship with a notice period of one month if a continuation of the contract without the changes is impossible or unreasonable for Bauhow. Other modification options are not restricted by this provision.

23.2. Should individual provisions of this contract be wholly or partially ineffective, or if there is a gap in this contract, the remainder of the provisions shall remain effective.

23.3. This contract is governed by the law of the Federal Republic of Germany, excluding conflict of laws. The provisions of the UN Convention on Contracts for the International Sale of Goods do not apply. The place of performance and exclusive jurisdiction for all legal disputes arising from the contract shall be the registered office of Bauhow.

Bauhow Consulting GmbH – Stand July 2024

Geschäftsbedigungen

Subject and Scope
1.1. These General Terms and Conditions (“GTC”) become part of all contractual relationships concluded between Bauhow Consulting GmbH, Dammstr. 34, 47119 Duisburg (“Bauhow”) and commercial customers of Bauhow (“Customers”).

1.2. These GTC apply to all services provided by Bauhow as well as to the licensing of Bauhow software solutions (“Contract Software”) and their provision over the internet as a cloud application. 

1.3. The use of the contract software and the services offered through the contract software is governed solely by these GTC. General terms and conditions of the customer do not apply.

1.4. These GTC do not apply to contracts with consumers within the meaning of § 13 BGB. 

Conclusion of Contract and Contractual Basis
2.1. Contracts with Bauhow are concluded through an offer from Bauhow and the unconditional acceptance by the customer. Offers from Bauhow are non-binding and can be revoked by Bauhow at any time until the customer's acceptance. 

2.2. Unless explicitly agreed otherwise, the delivery or service item only needs to have the contractually assured properties; these only represent guarantees if Bauhow explicitly states that it wants to be liable for them regardless of fault or if they are expressly designated as such by Bauhow; guarantee declarations must be made in writing to be effective.

2.3. Quality requirements or other service requirements (e.g., IT security requirements, compliance requirements, programming requirements, documentation requirements) become part of the contract only if they are explicitly included at the conclusion of the contract and are unconditionally confirmed by Bauhow. 

Contract Software
3.1. The contract software specified in the offer is a software solution that enables the creation of real estate analyses, highlights renovation potentials, and simplifies access to energy consulting services. In addition, the contract software offers support modules and application routes for easy data collection for energy consulting services. The specific scope of services and functionalities of the contract software is detailed in the respective offer.

3.2. The contract software is designed for use by customers as a white-label solution for their clients (“End Customers”) and is to be marketed under the customer's name (“White Label Solutions”).

Usage Rights
4.1. Bauhow grants the customer a simple (non-exclusive) right to use the contract software as intended as a cloud application during the term of this contract. The customer particularly has the right to allow End Customers to use the contract software in accordance with the provisions of these GTC and to unlock corresponding accesses as necessary, as well as to grant usage rights to the same extent as they are entitled to.

4.2. Bauhow reserves the right to continuously develop the contract software and to expand, adjust, or restrict its functionalities as necessary.

4.3. The creation of individual adaptations or configurations of the contract software (“Customizings”) must be agreed contractually. Without a contractual agreement, there is no entitlement to the creation of Customizings. To the extent that Bauhow carries out Customizings for the customer, the usage rights granted under these GTC also apply to Customizings.

4.4. The use of the contract software is limited to employees of the customer and the End Customers who are authorized to use the contract software as part of their activities. Deviating usage rights arrangements can be individually agreed upon.

4.5. Without prejudice to the usage rights granted under these GTC, Bauhow retains all rights to the contract software.

Provision of Contract Software and Maintenance Services
5.1. The provision of the contract software is carried out as a cloud application. Bauhow provides the customer (and the End Customers) with the contract software in its current version, as well as the associated storage space for use over the internet, and carries out necessary maintenance work.

5.2. Bauhow does not provide the contract software as a high-availability solution and is therefore not responsible for uninterrupted availability of the contract software. However, Bauhow will take reasonable measures to achieve an availability of about 98% on a monthly average. Availability is defined as the customer's ability to use the contract software's required functionalities without restriction. Outages due to maintenance work are not considered a restriction of availability.

5.3. Maintenance services are included in the fee for the provision of the contract software. Maintenance services include regular checks of the contract software to ensure its contractual functionality and security, including bug fixes and the provision of updates, patches, or releases. Bauhow will consider the legitimate interests of the customer and inform them in a timely manner about necessary maintenance work. Bauhow will generally perform maintenance work outside of core business hours (weekdays from 9:00 AM to 5:30 PM).

5.4. Improvements, innovations, and expansions, or new content-related functions (“Upgrades”) of the contract software are not covered by the contractually owed maintenance services. The provision of upgrades is subject to separate compensation based on a separate agreement.

5.5. Bauhow will take reasonable technical measures to protect the contract software to avoid unauthorized access by third parties. To this end, Bauhow will particularly use a transport encryption corresponding to the current state of the art.

Support
6.1. Bauhow will provide support services during the term of the contract. These include technical support via email and phone. Support is available on weekdays from 9:00 AM to 1:00 PM. Bauhow will respond to all support requests within 24 hours of receiving the request during the aforementioned support hours.

6.2. In the event of errors or defects in the contract software, Bauhow will inform the customer about the nature of the error and a possible timeframe for rectification within 48 hours from the error report during the above-mentioned support hours. Bauhow also commits to making reasonable efforts to keep downtime and resolution time as low as possible. Errors will be categorized according to their severity, and Bauhow will prioritize the resolution of serious errors.

6.3. If reported errors are caused by improper or contractually non-compliant use of the contract software by the customer or its End Customers, the customer shall pay for the costs incurred for error rectification at market rates.

6.4. Bauhow will provide general consulting services (e.g., user training) as agreed and for separate compensation.

6.5. The customer is invited to provide feedback on the contract software and support and maintenance services. Bauhow will take this feedback into account to continuously improve the quality of its services. The customer grants Bauhow the free, unlimited right in time, space, and content to use the feedback for the improvement of the contract software or other services by Bauhow.

Brokerage of Services
7.1. Bauhow will offer additional services to the End Customers through the contract software in its own name and for its own account. These services include various aspects of energy consulting, energy-efficient renovation, and accompanying technical support. Bauhow and the customer will agree in advance on which services Bauhow is to offer through the contract software.

7.2. The customer will receive the contractually agreed brokerage commission for the services brokered through the contract software.

7.3. If the services require qualification as an energy efficiency expert, these will be carried out by employed or subcontracted energy consultants with appropriate qualifications and independence. The certified person will present themselves externally, particularly towards funding institutions, as the responsible energy efficiency expert.  

Obligations of the Customer
8.1. The customer undertakes as a material contractual obligation to ensure that all required cooperation and supply services are provided in the necessary quality and at the agreed or necessary deadlines for project realization without additional costs for Bauhow. As far as necessary for the success of the services, the customer will provide its own personnel in sufficient numbers and competent points of contact.

8.2. The customer will take reasonable technical and organizational measures to prevent unauthorized access by third parties to the contract software.

8.3. If the customer provides the contract software to End Customers for use, the customer is solely responsible for fulfilling data protection information obligations and will provide the End Customers with corresponding data protection notices in a timely manner. Bauhow will provide the necessary information upon request.

Prohibited Use of the Contract Software
The customer ensures that the following usage prohibitions are observed during the use of the contract software by the customer themselves or by End Customers:

9.1. The contract software may not be used for purposes other than those defined in the service description.

9.2. The contract software may not be modified, decompiled, reverse-engineered, or disassembled. Furthermore, there may not be any attempts to extract the source code of the contract software in any other way.

9.3. No content may be stored or distributed in the contract software that violates applicable laws, governmental orders, or the rights of third parties (e.g., copyright, industrial property rights, personal rights) or contains offensive, racist, defamatory, or slanderous content.

9.4. During the use of the contract software, there must not be any violations of competition law, particularly no unfair or harassing advertising disseminated.

9.5. No content (files) containing viruses or other malware may be stored in the contract software.

9.6. No copyright notices, rights reservations, or other disclaimers may be altered or removed.

Liability of Bauhow
10.1. Bauhow does not conduct any substantive or technical examination of the data entered by the customer or End Customers in the contract software. Bauhow is particularly not responsible for the accuracy or completeness of the data entered by the customer or End Customers.

10.2. Bauhow assumes no responsibility for the accuracy, currentness, and completeness of data obtained from public sources (e.g., property data).

10.3. Bauhow is otherwise not responsible for any infringing content stored or disseminated by the customer or End Customers in the contract software.

Customer Data
11.1. Bauhow is entitled to use data that the customer or their End Customers enter or generate while using the contract software (“Customer Data”) in anonymized form for statistical evaluations, product development, or optimization of its services. In particular, Bauhow is entitled to use the building data contained in the customer data, which is entered by End Customers (e.g., a customer corrects / overwrites the year of construction proposed by the contract software based on public data) (“Building Data”) to validate and improve its models.

11.2. As far as the contents stored by the customer in the contract software are protected by copyright or otherwise legally protected, the customer grants Bauhow the right to use them for the contractual or intended provision of the contract software, in particular to make them accessible via the internet, to reproduce, and to distribute.

Data Protection
12.1. Bauhow will comply with the legal provisions on the protection of personal data of the customer or End Customers, in particular those of the GDPR and the BDSG. Bauhow confirms that its employees and other agents have been contractually obligated to maintain confidentiality regarding personal data and have been familiarized with data protection regulations (especially those of the BDSG and GDPR).

12.2. Bauhow and its employees or agents are prohibited from processing personal data obtained in the context of the contract for any purpose other than the respective task-related purpose; Bauhow is not permitted to disclose or make such data accessible to third parties unless necessary for contract fulfillment.

12.3. The customer is responsible for processing personal data of the End Customers in connection with the provision of the contract software from a data protection perspective. Bauhow will act as a processor on behalf of the customer regarding the provision of the contract software from a data protection perspective. In this context, the agreement on data processing attached as an annex to these GTC pursuant to Art. 28 GDPR applies. In the case of contradictions between the data processing agreement and these GTC, the provisions of the data processing agreement take precedence.

12.4. To the extent that services are brokered to Bauhow via the contract software, Bauhow processes personal data of the respective End Customers from a data protection perspective on its own responsibility. The attached data processing agreement is not applicable to data processing in connection with the provision of services to End Customers.

Open Source Software
13.1. To the extent the contract software contains Open Source Software and this is necessary according to the respective usage and licensing conditions of the Open Source Software, Bauhow will provide the customer with the source code and the respective license conditions.

13.2. The usage rights granted under these GTC do not apply to Open Source components of the contract software where this is not permitted according to the respective usage and licensing conditions of the Open Source Software.

Use of Artificial Intelligence
14.1. Bauhow reserves the right to use systems with Artificial Intelligence (“AI Systems”) in the context of service provision.

14.2. To the extent that deliveries or services from Bauhow include AI Systems subject to the EU AI Regulation or other AI regulations, Bauhow will offer necessary support services to implement the legal requirements (e.g., documentation obligations, risk assessments) for a separate fee.

Confidentiality
15.1. The parties are obligated to treat all confidential information and trade secrets obtained in the course of the respective contract confidentially, particularly not to disclose them to third parties or exploit them for purposes other than contractual ones. Confidential information is information that a reasonable third party would consider worthy of protection or that is marked as confidential.

15.2. The parties will take reasonable technical and organizational precautions to prevent third-party access to confidential information.

15.3. Disclosure of confidential information to End Customers is permissible as far as this is necessary for the provision of contractual services.

15.4. The parties agree to establish a provision with all employees and subcontractors that matches the content of the preceding paragraph.

15.5. Bauhow may advertise the customer relationship to the customer, i.e., in particular publicly name the customer, use the customer logo on the Bauhow website and in social media, and create a case study showing the advantages for the customer through cooperation with Bauhow. The case study is public and accessible to third parties. The content will be approved by the customer before publication.

License Fees and Payment Terms
16.1. The customer commits to pay license fees for the use and provision of the contract software. Details regarding the calculation of the license fee and payment modalities are specified in the respective offer.

16.2. All prices specified in the respective offers are exclusive of the applicable value-added tax. The customer is responsible for the payment of any additional taxes or levies that may arise.

16.3. To respond to cost increases, Bauhow reserves the right to increase the license fees and the remuneration for services by up to 10% once per contract year starting from the second contract year. Bauhow will inform the customer in writing of the price increase one month prior to the respective contract year-end. The amount of the adjustment will be based on the producer price index for IT services (DL-IT) of the Federal Statistical Office and will take into account any compensation for costs in other areas. If the customer objects within 14 days of the change date, Bauhow has the right to extraordinary termination of the contract at the change date. If the customer does not object within the deadline, the change will be effective against them.

Warranty
17.1. Bauhow points out to the customer that it is not possible, with reasonable effort, to keep software products completely free of errors given the current state of technology. However, Bauhow will ensure that the contract software is free from defects that significantly impair its suitability for contractual or intended use. The customer must immediately notify Bauhow of the nature and occurrence of any defects.

17.2. Bauhow warrants that the contract software does not violate third-party rights. The customer shall immediately inform Bauhow of any claims made by third parties arising from the contractual use of the contract software against it. Bauhow is entitled, but not obligated, to defend against the asserted claims at its own expense.

17.3. If the contract software infringes third-party rights and this constitutes a legal defect, Bauhow will, at its own option and at its own expense (a) grant the customer a corresponding usage right or (b) redesign the contract software so that it does not infringe rights. If Bauhow cannot provide a remedy, Bauhow has the right to terminate the contract extraordinarily. Bauhow will reasonably consider the customer's interests when choosing the remedial measures.

17.4. Warranty claims are excluded for defects due to non-contractual or non-intended use of the contract software.

17.5. Warranty claims expire after 12 months.

17.6. Bauhow is not liable irrespective of fault for initial defects; Section 536a para. 1 Alt. 1 BGB does not apply. Otherwise, the liability limitations of these GTC apply.

Liability
18.1. If Bauhow is liable for damage caused by slight negligence under statutory provisions, Bauhow's liability is limited: In this case, liability exists only in the event of violation of essential contractual obligations; these are obligations whose fulfillment enables the proper performance of the contract and on which the customer regularly relies and may rely. Liability is also limited to the typically foreseeable damage at the time of contract conclusion, but at most to the amount of the fee due for the respective contract year.

18.2. Regardless of Bauhow's fault, any liability in the event of fraudulent concealment of a defect, from taking on a guarantee or procurement risk remains unaffected under the Product Liability Act.

18.3. To the extent that, according to the preceding provisions, Bauhow's liability for damages is excluded or limited, this also extends to the personal liability of the organs, employees, and other agents, representatives, and subcontractors and also applies to statutory liability from tort.

18.4. The liability limitations of this clause do not apply in the case of intent and gross negligence as well as the violation of life, body, or health.

18.5. The customer is solely responsible for the accuracy and completeness of the data entered into the provided contract software. Bauhow is not liable for errors, losses, or damages resulting from inaccurate, incomplete, or misleading information.

Term and Termination
19.1. The term of the contract is determined by the respective offer. The contract is extended by the agreed contractual term unless it has been properly terminated by either party with a notice period of 14 days prior to the end of the contract term.

19.2. The right to extraordinary termination for good cause remains unaffected. Termination declarations must be in writing to be effective.

Obligations Regarding Contract Termination
20.1. The termination of the contract does not release the parties from their obligations that arose during the term of the contract, including obligations regarding confidentiality and data protection.

20.2 In the event of a proper termination of the contract or a justified extraordinary termination by Bauhow, the customer is obliged to immediately cease the use of the contract software and delete or return all copies of the contract software (if any) to Bauhow. Already paid license fees will be refunded on a pro-rata basis.

Set-off and Retention Rights
21.1. The customer may only offset claims from Bauhow with undisputed or legally established claims.

21.2. The customer may only assert a right of refusal or retention based on undisputed or legally established claims. Assignment

22.1 The customer may only assign its rights under contracts with Bauhow to third parties with prior consent from Bauhow. § 354a HGB remains unaffected.

Final Provisions
23.1. Bauhow may make reasonable changes to these GTC for the customer. Changes to these GTC become part of the contract if the changes have been communicated to the customer by email, the customer does not object within four weeks of receiving the notification, and Bauhow has explicitly pointed out this consequence in the change notification. If the customer objects to the changes in a timely manner, the changes will not take effect against the customer. In this case, Bauhow has the right to terminate the contractual relationship with a notice period of one month if a continuation of the contract without the changes is impossible or unreasonable for Bauhow. Other modification options are not restricted by this provision.

23.2. Should individual provisions of this contract be wholly or partially ineffective, or if there is a gap in this contract, the remainder of the provisions shall remain effective.

23.3. This contract is governed by the law of the Federal Republic of Germany, excluding conflict of laws. The provisions of the UN Convention on Contracts for the International Sale of Goods do not apply. The place of performance and exclusive jurisdiction for all legal disputes arising from the contract shall be the registered office of Bauhow.

Bauhow Consulting GmbH – Stand July 2024

Geschäftsbedigungen

Subject and Scope
1.1. These General Terms and Conditions (“GTC”) become part of all contractual relationships concluded between Bauhow Consulting GmbH, Dammstr. 34, 47119 Duisburg (“Bauhow”) and commercial customers of Bauhow (“Customers”).

1.2. These GTC apply to all services provided by Bauhow as well as to the licensing of Bauhow software solutions (“Contract Software”) and their provision over the internet as a cloud application. 

1.3. The use of the contract software and the services offered through the contract software is governed solely by these GTC. General terms and conditions of the customer do not apply.

1.4. These GTC do not apply to contracts with consumers within the meaning of § 13 BGB. 

Conclusion of Contract and Contractual Basis
2.1. Contracts with Bauhow are concluded through an offer from Bauhow and the unconditional acceptance by the customer. Offers from Bauhow are non-binding and can be revoked by Bauhow at any time until the customer's acceptance. 

2.2. Unless explicitly agreed otherwise, the delivery or service item only needs to have the contractually assured properties; these only represent guarantees if Bauhow explicitly states that it wants to be liable for them regardless of fault or if they are expressly designated as such by Bauhow; guarantee declarations must be made in writing to be effective.

2.3. Quality requirements or other service requirements (e.g., IT security requirements, compliance requirements, programming requirements, documentation requirements) become part of the contract only if they are explicitly included at the conclusion of the contract and are unconditionally confirmed by Bauhow. 

Contract Software
3.1. The contract software specified in the offer is a software solution that enables the creation of real estate analyses, highlights renovation potentials, and simplifies access to energy consulting services. In addition, the contract software offers support modules and application routes for easy data collection for energy consulting services. The specific scope of services and functionalities of the contract software is detailed in the respective offer.

3.2. The contract software is designed for use by customers as a white-label solution for their clients (“End Customers”) and is to be marketed under the customer's name (“White Label Solutions”).

Usage Rights
4.1. Bauhow grants the customer a simple (non-exclusive) right to use the contract software as intended as a cloud application during the term of this contract. The customer particularly has the right to allow End Customers to use the contract software in accordance with the provisions of these GTC and to unlock corresponding accesses as necessary, as well as to grant usage rights to the same extent as they are entitled to.

4.2. Bauhow reserves the right to continuously develop the contract software and to expand, adjust, or restrict its functionalities as necessary.

4.3. The creation of individual adaptations or configurations of the contract software (“Customizings”) must be agreed contractually. Without a contractual agreement, there is no entitlement to the creation of Customizings. To the extent that Bauhow carries out Customizings for the customer, the usage rights granted under these GTC also apply to Customizings.

4.4. The use of the contract software is limited to employees of the customer and the End Customers who are authorized to use the contract software as part of their activities. Deviating usage rights arrangements can be individually agreed upon.

4.5. Without prejudice to the usage rights granted under these GTC, Bauhow retains all rights to the contract software.

Provision of Contract Software and Maintenance Services
5.1. The provision of the contract software is carried out as a cloud application. Bauhow provides the customer (and the End Customers) with the contract software in its current version, as well as the associated storage space for use over the internet, and carries out necessary maintenance work.

5.2. Bauhow does not provide the contract software as a high-availability solution and is therefore not responsible for uninterrupted availability of the contract software. However, Bauhow will take reasonable measures to achieve an availability of about 98% on a monthly average. Availability is defined as the customer's ability to use the contract software's required functionalities without restriction. Outages due to maintenance work are not considered a restriction of availability.

5.3. Maintenance services are included in the fee for the provision of the contract software. Maintenance services include regular checks of the contract software to ensure its contractual functionality and security, including bug fixes and the provision of updates, patches, or releases. Bauhow will consider the legitimate interests of the customer and inform them in a timely manner about necessary maintenance work. Bauhow will generally perform maintenance work outside of core business hours (weekdays from 9:00 AM to 5:30 PM).

5.4. Improvements, innovations, and expansions, or new content-related functions (“Upgrades”) of the contract software are not covered by the contractually owed maintenance services. The provision of upgrades is subject to separate compensation based on a separate agreement.

5.5. Bauhow will take reasonable technical measures to protect the contract software to avoid unauthorized access by third parties. To this end, Bauhow will particularly use a transport encryption corresponding to the current state of the art.

Support
6.1. Bauhow will provide support services during the term of the contract. These include technical support via email and phone. Support is available on weekdays from 9:00 AM to 1:00 PM. Bauhow will respond to all support requests within 24 hours of receiving the request during the aforementioned support hours.

6.2. In the event of errors or defects in the contract software, Bauhow will inform the customer about the nature of the error and a possible timeframe for rectification within 48 hours from the error report during the above-mentioned support hours. Bauhow also commits to making reasonable efforts to keep downtime and resolution time as low as possible. Errors will be categorized according to their severity, and Bauhow will prioritize the resolution of serious errors.

6.3. If reported errors are caused by improper or contractually non-compliant use of the contract software by the customer or its End Customers, the customer shall pay for the costs incurred for error rectification at market rates.

6.4. Bauhow will provide general consulting services (e.g., user training) as agreed and for separate compensation.

6.5. The customer is invited to provide feedback on the contract software and support and maintenance services. Bauhow will take this feedback into account to continuously improve the quality of its services. The customer grants Bauhow the free, unlimited right in time, space, and content to use the feedback for the improvement of the contract software or other services by Bauhow.

Brokerage of Services
7.1. Bauhow will offer additional services to the End Customers through the contract software in its own name and for its own account. These services include various aspects of energy consulting, energy-efficient renovation, and accompanying technical support. Bauhow and the customer will agree in advance on which services Bauhow is to offer through the contract software.

7.2. The customer will receive the contractually agreed brokerage commission for the services brokered through the contract software.

7.3. If the services require qualification as an energy efficiency expert, these will be carried out by employed or subcontracted energy consultants with appropriate qualifications and independence. The certified person will present themselves externally, particularly towards funding institutions, as the responsible energy efficiency expert.  

Obligations of the Customer
8.1. The customer undertakes as a material contractual obligation to ensure that all required cooperation and supply services are provided in the necessary quality and at the agreed or necessary deadlines for project realization without additional costs for Bauhow. As far as necessary for the success of the services, the customer will provide its own personnel in sufficient numbers and competent points of contact.

8.2. The customer will take reasonable technical and organizational measures to prevent unauthorized access by third parties to the contract software.

8.3. If the customer provides the contract software to End Customers for use, the customer is solely responsible for fulfilling data protection information obligations and will provide the End Customers with corresponding data protection notices in a timely manner. Bauhow will provide the necessary information upon request.

Prohibited Use of the Contract Software
The customer ensures that the following usage prohibitions are observed during the use of the contract software by the customer themselves or by End Customers:

9.1. The contract software may not be used for purposes other than those defined in the service description.

9.2. The contract software may not be modified, decompiled, reverse-engineered, or disassembled. Furthermore, there may not be any attempts to extract the source code of the contract software in any other way.

9.3. No content may be stored or distributed in the contract software that violates applicable laws, governmental orders, or the rights of third parties (e.g., copyright, industrial property rights, personal rights) or contains offensive, racist, defamatory, or slanderous content.

9.4. During the use of the contract software, there must not be any violations of competition law, particularly no unfair or harassing advertising disseminated.

9.5. No content (files) containing viruses or other malware may be stored in the contract software.

9.6. No copyright notices, rights reservations, or other disclaimers may be altered or removed.

Liability of Bauhow
10.1. Bauhow does not conduct any substantive or technical examination of the data entered by the customer or End Customers in the contract software. Bauhow is particularly not responsible for the accuracy or completeness of the data entered by the customer or End Customers.

10.2. Bauhow assumes no responsibility for the accuracy, currentness, and completeness of data obtained from public sources (e.g., property data).

10.3. Bauhow is otherwise not responsible for any infringing content stored or disseminated by the customer or End Customers in the contract software.

Customer Data
11.1. Bauhow is entitled to use data that the customer or their End Customers enter or generate while using the contract software (“Customer Data”) in anonymized form for statistical evaluations, product development, or optimization of its services. In particular, Bauhow is entitled to use the building data contained in the customer data, which is entered by End Customers (e.g., a customer corrects / overwrites the year of construction proposed by the contract software based on public data) (“Building Data”) to validate and improve its models.

11.2. As far as the contents stored by the customer in the contract software are protected by copyright or otherwise legally protected, the customer grants Bauhow the right to use them for the contractual or intended provision of the contract software, in particular to make them accessible via the internet, to reproduce, and to distribute.

Data Protection
12.1. Bauhow will comply with the legal provisions on the protection of personal data of the customer or End Customers, in particular those of the GDPR and the BDSG. Bauhow confirms that its employees and other agents have been contractually obligated to maintain confidentiality regarding personal data and have been familiarized with data protection regulations (especially those of the BDSG and GDPR).

12.2. Bauhow and its employees or agents are prohibited from processing personal data obtained in the context of the contract for any purpose other than the respective task-related purpose; Bauhow is not permitted to disclose or make such data accessible to third parties unless necessary for contract fulfillment.

12.3. The customer is responsible for processing personal data of the End Customers in connection with the provision of the contract software from a data protection perspective. Bauhow will act as a processor on behalf of the customer regarding the provision of the contract software from a data protection perspective. In this context, the agreement on data processing attached as an annex to these GTC pursuant to Art. 28 GDPR applies. In the case of contradictions between the data processing agreement and these GTC, the provisions of the data processing agreement take precedence.

12.4. To the extent that services are brokered to Bauhow via the contract software, Bauhow processes personal data of the respective End Customers from a data protection perspective on its own responsibility. The attached data processing agreement is not applicable to data processing in connection with the provision of services to End Customers.

Open Source Software
13.1. To the extent the contract software contains Open Source Software and this is necessary according to the respective usage and licensing conditions of the Open Source Software, Bauhow will provide the customer with the source code and the respective license conditions.

13.2. The usage rights granted under these GTC do not apply to Open Source components of the contract software where this is not permitted according to the respective usage and licensing conditions of the Open Source Software.

Use of Artificial Intelligence
14.1. Bauhow reserves the right to use systems with Artificial Intelligence (“AI Systems”) in the context of service provision.

14.2. To the extent that deliveries or services from Bauhow include AI Systems subject to the EU AI Regulation or other AI regulations, Bauhow will offer necessary support services to implement the legal requirements (e.g., documentation obligations, risk assessments) for a separate fee.

Confidentiality
15.1. The parties are obligated to treat all confidential information and trade secrets obtained in the course of the respective contract confidentially, particularly not to disclose them to third parties or exploit them for purposes other than contractual ones. Confidential information is information that a reasonable third party would consider worthy of protection or that is marked as confidential.

15.2. The parties will take reasonable technical and organizational precautions to prevent third-party access to confidential information.

15.3. Disclosure of confidential information to End Customers is permissible as far as this is necessary for the provision of contractual services.

15.4. The parties agree to establish a provision with all employees and subcontractors that matches the content of the preceding paragraph.

15.5. Bauhow may advertise the customer relationship to the customer, i.e., in particular publicly name the customer, use the customer logo on the Bauhow website and in social media, and create a case study showing the advantages for the customer through cooperation with Bauhow. The case study is public and accessible to third parties. The content will be approved by the customer before publication.

License Fees and Payment Terms
16.1. The customer commits to pay license fees for the use and provision of the contract software. Details regarding the calculation of the license fee and payment modalities are specified in the respective offer.

16.2. All prices specified in the respective offers are exclusive of the applicable value-added tax. The customer is responsible for the payment of any additional taxes or levies that may arise.

16.3. To respond to cost increases, Bauhow reserves the right to increase the license fees and the remuneration for services by up to 10% once per contract year starting from the second contract year. Bauhow will inform the customer in writing of the price increase one month prior to the respective contract year-end. The amount of the adjustment will be based on the producer price index for IT services (DL-IT) of the Federal Statistical Office and will take into account any compensation for costs in other areas. If the customer objects within 14 days of the change date, Bauhow has the right to extraordinary termination of the contract at the change date. If the customer does not object within the deadline, the change will be effective against them.

Warranty
17.1. Bauhow points out to the customer that it is not possible, with reasonable effort, to keep software products completely free of errors given the current state of technology. However, Bauhow will ensure that the contract software is free from defects that significantly impair its suitability for contractual or intended use. The customer must immediately notify Bauhow of the nature and occurrence of any defects.

17.2. Bauhow warrants that the contract software does not violate third-party rights. The customer shall immediately inform Bauhow of any claims made by third parties arising from the contractual use of the contract software against it. Bauhow is entitled, but not obligated, to defend against the asserted claims at its own expense.

17.3. If the contract software infringes third-party rights and this constitutes a legal defect, Bauhow will, at its own option and at its own expense (a) grant the customer a corresponding usage right or (b) redesign the contract software so that it does not infringe rights. If Bauhow cannot provide a remedy, Bauhow has the right to terminate the contract extraordinarily. Bauhow will reasonably consider the customer's interests when choosing the remedial measures.

17.4. Warranty claims are excluded for defects due to non-contractual or non-intended use of the contract software.

17.5. Warranty claims expire after 12 months.

17.6. Bauhow is not liable irrespective of fault for initial defects; Section 536a para. 1 Alt. 1 BGB does not apply. Otherwise, the liability limitations of these GTC apply.

Liability
18.1. If Bauhow is liable for damage caused by slight negligence under statutory provisions, Bauhow's liability is limited: In this case, liability exists only in the event of violation of essential contractual obligations; these are obligations whose fulfillment enables the proper performance of the contract and on which the customer regularly relies and may rely. Liability is also limited to the typically foreseeable damage at the time of contract conclusion, but at most to the amount of the fee due for the respective contract year.

18.2. Regardless of Bauhow's fault, any liability in the event of fraudulent concealment of a defect, from taking on a guarantee or procurement risk remains unaffected under the Product Liability Act.

18.3. To the extent that, according to the preceding provisions, Bauhow's liability for damages is excluded or limited, this also extends to the personal liability of the organs, employees, and other agents, representatives, and subcontractors and also applies to statutory liability from tort.

18.4. The liability limitations of this clause do not apply in the case of intent and gross negligence as well as the violation of life, body, or health.

18.5. The customer is solely responsible for the accuracy and completeness of the data entered into the provided contract software. Bauhow is not liable for errors, losses, or damages resulting from inaccurate, incomplete, or misleading information.

Term and Termination
19.1. The term of the contract is determined by the respective offer. The contract is extended by the agreed contractual term unless it has been properly terminated by either party with a notice period of 14 days prior to the end of the contract term.

19.2. The right to extraordinary termination for good cause remains unaffected. Termination declarations must be in writing to be effective.

Obligations Regarding Contract Termination
20.1. The termination of the contract does not release the parties from their obligations that arose during the term of the contract, including obligations regarding confidentiality and data protection.

20.2 In the event of a proper termination of the contract or a justified extraordinary termination by Bauhow, the customer is obliged to immediately cease the use of the contract software and delete or return all copies of the contract software (if any) to Bauhow. Already paid license fees will be refunded on a pro-rata basis.

Set-off and Retention Rights
21.1. The customer may only offset claims from Bauhow with undisputed or legally established claims.

21.2. The customer may only assert a right of refusal or retention based on undisputed or legally established claims. Assignment

22.1 The customer may only assign its rights under contracts with Bauhow to third parties with prior consent from Bauhow. § 354a HGB remains unaffected.

Final Provisions
23.1. Bauhow may make reasonable changes to these GTC for the customer. Changes to these GTC become part of the contract if the changes have been communicated to the customer by email, the customer does not object within four weeks of receiving the notification, and Bauhow has explicitly pointed out this consequence in the change notification. If the customer objects to the changes in a timely manner, the changes will not take effect against the customer. In this case, Bauhow has the right to terminate the contractual relationship with a notice period of one month if a continuation of the contract without the changes is impossible or unreasonable for Bauhow. Other modification options are not restricted by this provision.

23.2. Should individual provisions of this contract be wholly or partially ineffective, or if there is a gap in this contract, the remainder of the provisions shall remain effective.

23.3. This contract is governed by the law of the Federal Republic of Germany, excluding conflict of laws. The provisions of the UN Convention on Contracts for the International Sale of Goods do not apply. The place of performance and exclusive jurisdiction for all legal disputes arising from the contract shall be the registered office of Bauhow.

Bauhow Consulting GmbH – Stand July 2024

Geschäfts-bedigungen

Gegenstand und Geltungsbereich
1.1. Diese Allgemeinen Geschäftsbedingungen („AGB“) werden Bestandteil aller Vertragsverhältnisse die zwischen Bauhow Consulting GmbH, Dammstr. 34, 47119 Duisburg („Bauhow“) und gewerblichen Kunden von Bauhow („Kunden“) geschlossen werden.

1.2. Diese AGB finden Anwendung auf sämtliche Dienstleistungen von Bauhow sowie auf die Lizenzierung von Bauhow Softwarelösungen ("Vertragssoftware") und deren Bereitstellung über das Internet als Cloud-Anwendung. 

1.3. Für die Nutzung der Vertragssoftware und der über die Vertragssoftware angebotenen Dienstleistungen gelten ausschließlich diese AGB. Allgemeine Geschäftsbedingungen des Kunden finden keine Anwendung.

1.4. Diese AGB finden keine Anwendung auf Verträge mit Verbrauchern im Sinne des § 13 BGB. 

Vertragsschluss und Vertragsgrundlagen
2.1. Verträge mit Bauhow kommen durch ein Angebot von Bauhow und die vorbehaltlose Annahme des Kunden zustande. Angebote von Bauhow sind freibleibend und können bis zur Annahme des Kunden von Bauhow jederzeit widerrufen werden. 

2.2. Soweit nicht ausdrücklich etwas anderes vereinbart wurde, hat der Liefer- oder Leistungsgegenstand nur die vertraglich zugesicherten Eigenschaften aufzuweisen; diese stellen nur dann Garantieübernahmen dar, wenn Bauhow ausdrücklich erklärt, verschuldensunabhängig hierfür einstehen zu wollen oder wenn sie von Bauhow ausdrücklich als solche bezeichnet werden; Garantieerklärungen müssen schriftlich abgegeben werden, um wirksam zu sein.

2.3. Qualitätsanforderungen oder sonstige Leistungsanforderungen (z.B. IT-Sicherheitsanforderungen, Compliance-Anforderungen, Programmieranforderungen, Dokumentationsanforderungen) werden nur dann Vertragsbestandteil, wenn sie bei Vertragsschluss ausdrücklich einbezogen und von Bauhow vorbehaltlos bestätigt wurden. 

Vertragssoftware
3.1. Die im Angebot näher bezeichnete Vertragssoftware ist eine Softwarelösung, mit der Immobilienanalysen erstellt, Sanierungspotenziale aufgezeigt und der Zugang zu Energieberatungsdienstleistungen vereinfacht werden können. Zudem bietet die Vertragssoftware Unterstützungsmodule und Antragsstrecken zur einfachen Datenerfassung für Energieberatungsleistungen. Der konkrete Leistungs- und Funktionsumfang der Vertragssoftware ergibt sich aus dem jeweiligen Angebot.

3.2. Die Vertragssoftware ist zum Einsatz durch die Kunden als White Label Lösung gegenüber deren Kunden („Endkunden“) konzipiert und soll unter dem Namen des Kunden vermarktet werden („White Label Lösungen“).

Nutzungsrechte
4.1. Bauhow räumt dem Kunden das einfache (nicht ausschließliche) Recht ein, die Vertragssoftware während der Dauer dieses Vertrages bestimmungsgemäß als Cloud-Anwendung zu nutzen. Der Kunde erhält insbesondere das Recht, die Vertragssoftware Endkunden nach Maßgabe der Bestimmungen dieser AGB zur Nutzung zu überlassen und sofern erforderlich entsprechende Zugänge freizuschalten sowie in gleichem Maße Nutzungsrechte zu erteilen wie sie dem Kunden zustehen.

4.2. Bauhow behält sich das Recht vor, die Vertragssoftware stetig weiterzuentwickeln und dessen Funktionsumfang zu erweitern oder in angemessenem Umfang anzupassen oder einzuschränken.

4.3. Die Erstellung individueller Anpassungen oder Konfigurationen der Vertragssoftware („Customizings“) sind vertraglich zu vereinbaren. Ohne vertragliche Vereinbarung besteht kein Anspruch auf Erstellung von Customizings. Soweit Bauhow für den Kunden Customizings vornimmt, gelten die nach diesen AGB eingeräumten Nutzungsrechte an der Vertragssoftware auch für Customizings.

4.4. Die Nutzung der Vertragssoftware ist auf Mitarbeiter des Kunden und der Endkunden beschränkt, die zur Nutzung der Vertragssoftware im Rahmen ihrer Tätigkeiten berechtigt sind. Abweichende Nutzungsrechteregelungen können individuell vereinbart werden.

4.5. Unbeschadet der im Rahmen dieser AGB eingeräumten Nutzungsrechte behält Bauhow alle Rechte an der Vertragssoftware.

Bereitstellung der Vertragssoftware und Wartungsleistungen
5.1. Die Bereitstellung der Vertragssoftware erfolgt als Cloud-Anwendung. Bauhow stellt dem Kunden (sowie den Endkunden) die Vertragssoftware in ihrer jeweils aktuellen Version sowie den zugehörigen Speicherplatz zur Nutzung über das Internet zur Verfügung und nimmt erforderliche Wartungsarbeiten vor.

5.2. Bauhow stellt die Vertragssoftware nicht als Hochverfügbarkeits-Lösung bereit und ist daher nicht für eine störungs- und unterbrechungsfreie Verfügbarkeit der Vertragssoftware verantwortlich. Bauhow wird jedoch angemessene Maßnahmen ergreifen, um eine Verfügbarkeit von etwa 98% im Monatsdurchschnitt zu erreichen. Als Verfügbarkeit gilt die Möglichkeit des Kunden, die geschuldeten Funktionalitäten der Vertragssoftware uneingeschränkt zu nutzen. Ausfälle aufgrund von Wartungsarbeiten gelten hierbei nicht als Einschränkung der Verfügbarkeit.

5.3. Wartungsleistungen sind mit der Vergütung für die Bereitstellung der Vertragssoftware abgegolten. Wartungsleistungen beinhalten regelmäßige Überprüfungen der Vertragssoftware, um deren vertragsmäße Leistungsfähigkeit und Sicherheit zu gewährleisten, einschließlich Fehlerbehebungen und die Bereitstellung von Updates, Patches oder Releases. Bauhow wird dabei die berechtigten Interessen des Kunden angemessen berücksichtigen und diesen rechtzeitig über notwendige Wartungsarbeiten informieren. Bauhow wird Wartungsarbeiten in der Regel außerhalb der Kerngeschäftszeiten (werktags von 9:00 bis 17:30 Uhr) durchführen.

5.4. Verbesserungen, Neuerungen und Erweiterungen oder inhaltlich neue Funktionen ("Upgrades") der Vertragssoftware sind nicht von den vertraglich geschuldeten Wartungsleistungen erfasst. Die Bereitstellung von Upgrades erfolgt gegen gesonderte Vergütung auf der Basis einer gesonderten Vereinbarung.

5.5. Bauhow wird angemessene technische Maßnahmen zum Schutz der Vertragssoftware ergreifen, um unbefugte Zugriffe Dritter zu vermeiden. Hierzu wird Bauhow insbesondere eine dem aktuellen Stand der Technik entsprechende Transportverschlüsselung einsetzen.

Support
6.1. Bauhow wird während der Vertragslaufzeit Support-Leistungen erbringen. Diese beinhalten technischen Support per E-Mail und Telefon. Der Support ist erreichbar an Werktagen von 9:00 bis 13:00 Uhr. Bauhow wird auf alle Support-Anfragen innerhalb von 24 Stunden nach Eingang der Support-Anfrage während der oben genannten Supportzeiten reagieren.

6.2. Im Falle von Fehlern oder Mängeln der Vertragssoftware wird Bauhow innerhalb von 48 Stunden ab der Fehlermeldung während der oben genannten Supportzeiten den Kunden über die Art des Fehlers sowie über einen möglichen Zeitrahmen für die Fehlerbehebung informieren. Bauhow verpflichtet sich außerdem, angemessene Anstrengungen zu unternehmen, um die Ausfall- und Behebungszeit so gering wie möglich zu halten. Fehler werden entsprechend ihrer Schwere kategorisiert und Bauhow wird Priorität auf die Behebung schwerwiegender Fehler legen.

6.3. Soweit gemeldete Fehler durch unsachgemäße oder vertragswidrige Nutzung der Vertragssoftware durch den Kunden oder dessen Endkunden entstanden sind, sind die für die Fehlerbehebung entstandenen Aufwände vom Kunden zu marktüblichen Konditionen zu vergüten.

6.4. Bauhow wird allgemeine Beratungsleistungen (z.B. Anwenderschulungen) nach entsprechender Vereinbarung und gegen gesonderte Vergütung erbringen.

6.5. Der Kunde ist eingeladen, Feedback zur Vertragssoftware und zu den Support- und Wartungsleistungen zu geben. Bauhow wird dieses Feedback berücksichtigen, um die Qualität seiner Dienstleistungen kontinuierlich zu verbessern. Der Kunde räumt Bauhow das unentgeltliche, zeitlich, räumlich und inhaltlich unbeschränkte Recht ein, das Feedback zur Verbesserung der Vertragssoftware oder sonstiger Leistungen von Bauhow einzusetzen.

Vermittlung von Dienstleistungen
7.1. Bauhow wird den Endkunden über die Vertragssoftware zusätzliche Dienstleistungen im eigenen Namen und auf eigene Rechnung anbieten. Diese Dienstleistungen umfassen verschiedene Aspekte der Energieberatung, energetischen Sanierung und begleitenden technischen Unterstützung. Bauhow und der Kunde vereinbaren vorab, welche Dienstleistungen Bauhow über die Vertragssoftware konkret anbieten soll.

7.2. Der Kunde erhält für die über die Vertragssoftware vermittelten Dienstleistungen die vertraglich vereinbarte Vermittlungsprovision.

7.3. Soweit es sich bei den Dienstleistungen um Leistungen handelt, für welche die Qualifikation als Energieeffizienzexperte notwendig ist, werden diese von angestellten oder unterbeauftragten Energieberater/innen mit entsprechender Qualifikation und Unabhängigkeit durchgeführt. Die zertifizierte Person tritt nach Außen, insbesondere auch gegenüben den Förderinstitutionen, als verantwortlicher Energieeffizienzexperte auf.  

Pflichten des Kunden
8.1. Der Kunde übernimmt es als wesentliche Vertragspflicht, dafür zu sorgen, dass alle erforderlichen Mitwirkungs- und Beistellungsleistungen in der notwendigen Qualität und zu den vereinbarten bzw. zur Projektrealisierung erforderlichen Terminen ohne zusätzliche Kosten für Bauhow erbracht werden. Soweit dies zum Leistungserfolg erforderlich ist, wird der Kunde insbesondere eigenes Personal in ausreichendem Umfang sowie kompetente Ansprechpartner zur Verfügung stellen.

8.2. Der Kunde wird angemessene technische und organisatorische Maßnahmen treffen, um unbefugten Zugriff Dritter auf die Vertragssoftware zu verhindern.

8.3. Soweit der Kunde die Vertragssoftware Endkunden zur Nutzung bereitstellt, ist der Kunde allein für die Erfüllung datenschutzrechtlicher Informationspflichten verantwortlich und wird den Endkunden entsprechende Datenschutzhinweise rechtzeitig erteilen. Bauhow stellt hierfür auf Wunsch die erforderlichen Informationen bereit.

Verbotene Nutzung der Vertragssoftware
Der Kunde stellt sicher, dass bei der Nutzung der Vertragssoftware durch den Kunden selbst oder durch Endkunden folgende Nutzungsverbote eingehalten werden:

9.1. Die Vertragssoftware darf nicht zu anderen, als den in der Leistungsbeschreibung definierten Zwecken verwendet werden.

9.2. Die Vertragssoftware darf nicht geändert, dekompiliert, zurückentwickelt (Reverse Engineering) oder disassembliert werden. Außerdem darf nicht in sonstiger Weise versucht werden, den Quellcode der Vertragssoftware zu extrahieren.

9.3. Es dürften keine Inhalte in der Vertragssoftware gespeichert oder verbreitetet werde, die gegen anwendbare Gesetze, behördliche Anordnungen oder gegen Rechte Dritter (z.B. Urheberrechte, gewerbliche Schutzrechte, Persönlichkeitsrechte) verstoßen oder beleidigenden, rassistischen, diffamierenden oder verleumderischen Inhalt haben.

9.4. Bei der Nutzung der Vertragssoftware darf nicht gegen wettbewerbsrechtliche Regelungen verstoßen und insbesondere keine unlautere oder belästigende Werbung verbreiten.

9.5. Es dürfen keine Inhalte (Dateien) in der Vertragssoftware gespeichert werden, die Viren oder sonstige Schadsoftware enthalten.

9.6. Es dürfen keine Schutzvermerke, wie Copyright-Vermerke und andere Rechtsvorbehalte verändert oder entfernt werden.

Verantwortlichkeit von Bauhow
10.1. Bauhow nimmt keine inhaltliche oder fachliche Prüfung der vom Kunden oder Endkunden in der Vertragssoftware eingegebenen Daten vor. Bauhow ist insbesondere nicht für die Richtigkeit oder Vollständigkeit der vom Kunden oder Endkunden eingegeben Daten verantwortlich.

10.2. Bauhow übernimmt keine Verantwortung für die Richtigkeit, Aktualität und Vollständigkeit der aus öffentlichen Quellen bezogenen Daten (u.a. Grundstücksdaten).

10.3. Bauhow ist im Übrigen nicht verantwortlich für rechtsverletzende Inhalte, die vom Kunden oder Endkunden in der Vertragssoftware gespeichert oder darüber verbreitet werden.

Kundendaten
11.1. Bauhow ist berechtigt, Daten die der Kunde oder deren Endkunden bei der Nutzung der Vertragssoftware eingeben oder generieren („Kundendaten“) in anonymisierter Form für statistische Auswertungen, zur Produktentwicklung oder zur Optimierung seiner Dienstleistungen zu verwenden. Bauhow ist insbesondere berechtigt, die in den Kundendaten ggf. enthaltenen Gebäudedaten, die von Endkunden eingegeben werden (z.B. ein Kunde korrigiert / überschreibt das von der Vertragssoftware auf Basis öffentlicher Daten vorgeschlagene Baujahr) ("Gebäudedaten"), zur Validierung und Verbesserung seiner Modelle zu verwenden.

11.2. Soweit vom Kunden auf der Vertragssoftware gespeicherte Inhalte urheberrechtlich oder in sonstiger Weise rechtlich geschützt sind, räumt der Kunde Bauhow das Recht ein, diese zur vertrags- oder bestimmungsgemäßen Bereitstellung der Vertragssoftware zu nutzen, insbesondere sie über das Internet zugänglich zu machen, zu vervielfältigen und zu verbreiten.

Datenschutz
12.1. Bauhow wird beim Umgang mit personenbezogenen Daten des Kunden bzw. der Endkunden die gesetzlichen Vorschriften zum Schutz personenbezogener Daten einhalten, insbesondere die der DSGVO und des BDSG. Bauhow bestätigt, dass seine Mitarbeiter und sonstige Erfüllungsgehilfen schriftlich zur Vertraulichkeit in Bezug auf personenbezogene Daten verpflichtet und mit den datenschutzrechtlichen Vorschriften (insbesondere des BDSG und der DSGVO) vertraut gemacht wurden.

12.2. Bauhow und seinen Mitarbeitern bzw. Erfüllungsgehilfen ist es untersagt, personenbezogene Daten, die er im Kontext des Vertrags erlangt zu einem anderen als dem zur jeweiligen Aufgabenerfüllung gehörenden Zweck zu verarbeiten; Bauhow ist nicht gestattet, solche Daten Dritten bekannt zu geben oder zugänglich zu machen, außer dies ist zur Vertragserfüllung erforderlich.

12.3. Der Kunde ist für die Verarbeitung personenbezogener Daten der Endkunden im Zusammenhang mit der Bereitstellung der Vertragssoftware aus datenschutzrechtlicher Sicht verantwortlich. Bauhow wird hinsichtlich der Bereitstellung der Vertragssoftware für den Kunden aus datenschutzrechtlicher Sicht als Auftragsverarbeiter tätig. Vor diesem Hintergrund findet die als Anlage zu diesen AGB beigefügte Vereinbarung zur Auftragsverarbeitung nach Art. 28 DSGVO Anwendung. Im Falle von Widersprüchen zwischen der Auftragsverarbeitungsvereinbarung und diesen AGB, gehen die Regelungen der Auftragsverarbeitungsvereinbarung vor.

12.4. Soweit über die Vertragssoftware die Erbringung von Dienstleistungen an Bauhow vermittelt wird, verarbeitet Bauhow personenbezogene Daten der jeweiligen Endkunden aus datenschutzrechtlicher Sicht in eigener Verantwortlichkeit. Die als Anlage beigefügte Auftragsverarbeitungsvereinbarung findet für Datenverarbeitungen im Zusammenhang mit der Erbringung von Dienstleistungen an Endkunden entsprechend keine Anwendung.

Open Source Software
13.1. Soweit die Vertragssoftware Open Source Software enthält und dies nach den jeweiligen Nutzungs- und Lizenzbestimmungen der Open Source Software erforderlich ist, wird Bauhow dem Kunden den Quellcode und die jeweiligen Lizenzbedingungen zur Verfügung stellen.

13.2. Die im Rahmen dieser AGB eingeräumten Nutzungsrechte gelten nicht für Open Source Bestandteile der Vertragssoftware, soweit dies nach den jeweiligen Nutzungs- und Lizenzbestimmungen der Open Source Software nicht zulässig ist.

Einsatz von Künstlicher Intelligenz
14.1. Bauhow behält sich vor, im Rahmen der Leistungserbringung Systeme mit Künstlicher Intelligenz („KI-Systeme“) einzusetzen.

14.2. Soweit Lieferungen oder Leistungen von Bauhow KI-Systeme beinhalten, die der EU KI-Verordnung oder sonstiger KI-Regulierung unterliegen, wird Bauhow notwendige Unterstützungsleistungen zur Umsetzung der gesetzlichen Anforderungen (z.B. Dokumentationspflichten, Risikobewertungen) gegen gesonderte Vergütung anbieten.

Vertraulichkeit
15.1. Die Parteien sind verpflichtet, alle im Rahmen des jeweiligen Vertrags erlangten vertraulichen Informationen und Betriebsgeheimnisse vertraulich zu behandeln, insbesondere nicht an Dritte weiterzugeben oder anders als zu vertraglichen Zwecken zu verwerten. Vertrauliche Informationen sind Informationen, die ein verständiger Dritter als schützenswert ansehen würde oder die als vertraulich gekennzeichnet sind.

15.2. Die Parteien werden angemessene technischen und organisatorischen Vorkehrungen zu treffen, um einen Zugriff Dritter auf vertrauliche Informationen zu vermeiden.

15.3. Die Offenbarung vertraulicher Informationen an Endkunden ist zulässig, soweit dies für die Erbringung der Vertragsleistungen erforderlich ist.

15.4. Die Parteien verpflichten sich, mit allen Mitarbeitern und Subunternehmern eine den vorstehenden Absatz inhaltsgleiche Regelung zu vereinbaren.

15.5. Bauhow darf mit der Kundenbeziehung zum Kunden werben, d.h. insbesondere den Kunden öffentlich als Kunden nennen, das Kunden-Logo auf der Bauhow-Website sowie im Rahmen von Social Media verwenden und eine Case Study erstellen, die die Vorteile des Kunden durch die Zusammenarbeit mit Bauhow aufzeigt. Die Case Study ist öffentlich und für Dritte zugänglich. Vor der Veröffentlichung werden die Inhalte durch den Kunden freigegeben.

Lizenzgebühren und Zahlungsbedingungen
16.1. Der Kunde verpflichtet sich zur Zahlung von Lizenzgebühren für die Nutzung und Bereitstellung der Vertragssoftware. Einzelheiten zur Berechnung der Lizenzgebühr sowie zu den Zahlungsmodalitäten ergeben sich aus dem jeweiligen Angebot.

16.2. Alle in den jeweiligen Angeboten angegebenen Preise verstehen sich zuzüglich der jeweils geltenden Mehrwertsteuer. Der Kunde ist verantwortlich für die Abführung etwaiger weiterer Steuern oder Abgaben, soweit sie anfallen.

16.3. Um auf Kostensteigerungen reagieren zu können, behält sich Bauhow das Recht vor, ab dem zweiten Vertragsjahr die Lizenzgebühren und die Vergütung für Dienstleistungen einmal pro Vertragsjahr um bis zu 10 % zu erhöhen. Bauhow wird den Kunden unter Einhaltung einer Frist von einem Monat zum jeweiligen Vertragsjahresende in Schriftform über die Preiserhöhung informieren. Die Höhe der Anpassung hat sich nach dem Erzeugerpreisindex für IT-Dienstleistungen (DL-IT) des Statistischen Bundesamts zu richten und wird einen etwaigen Ausgleich von Kosten in anderen Bereichen mitberücksichtigen. Widerspricht der Kunde innerhalb einer Frist von 14 Tagen zum Änderungszeitpunkt, steht Bauhow ein außerordentliches Kündigungsrecht zum Änderungszeitpunkt zu. Widerspricht der Kunde nicht innerhalb der Frist, werden die Änderung ihm gegenüber wirksam.

Gewährleistung
17.1. Bauhow weist den Kunden darauf hin, dass es nach dem derzeitigen Stand der Technik nicht mit verhältnismäßigem Aufwand möglich ist, Softwareprodukte vollkommen frei von Fehlern zu halten. Bauhow wird die Vertragssoftware jedoch von solchen Mängeln freihalten, die ihre Tauglichkeit zur vertrags- oder bestimmungsgemäßen Nutzung mehr als nur unerheblich beeinträchtigen. Der Kunde hat Bauhow Art und Auftreten jeglicher Sachmängel unverzüglich anzuzeigen

17.2. Bauhow gewährleistet, dass die Vertragssoftware keine Rechte Dritter verletzt. Der Kunde wird Bauhow unverzüglich über die Geltendmachung von Ansprüchen Dritter informieren, die diese aufgrund der vertragsgemäßen Nutzung der Vertragssoftware gegen ihn geltend machen. Bauhow ist berechtigt, aber nicht verpflichtet, die geltend gemachten Ansprüche auf eigene Kosten abzuwehren.

17.3. Falls durch die Vertragssoftware Rechte Dritter verletzt werden und es sich dabei um einen Rechtsmangel handelt, wird Bauhow nach eigener Wahl und auf eigene Kosten (a) dem Kunden ein entsprechendes Nutzungsrecht verschaffen oder (b) die Vertragssoftware rechtsverletzungsfrei umgestalten. Wenn Bauhow keine Abhilfe herbeiführen kann, steht Bauhow ein Recht zur fristlosen Kündigung des Vertrags zu. Bauhow wird die Interessen des Kunden bei der Wahl der Abhilfemaßnahmen angemessen berücksichtigen.

17.4. Die Gewährleistung ist für solche Mängel ausgeschlossen, die auf einer nicht vertrags- oder bestimmungsgemäßen Nutzung der Vertragssoftware beruhen.

17.5. Gewährleistungsansprüche verjähren nach 12 Monaten.

17.6. Bauhow haftet nicht verschuldensunabhängig für anfängliche Mängel; § 536a Abs. 1 Alt. 1 BGB findet keine Anwendung. Im Übrigen gelten die Haftungsbegrenzungen dieser AGB.

Haftung
18.1. Hat Bauhow aufgrund der gesetzlichen Bestimmungen für einen Schaden aufzukommen, der leicht fahrlässig verursacht wurde, so haftet Bauhow beschränkt: Die Haftung besteht in diesem Fall nur bei Verletzung vertragswesentlicher Pflichten; dies sind solche Pflichten deren Erfüllung die ordnungsgemäße Durchführung des Vertrags überhaupt erst ermöglicht und auf deren Einhaltung der Kunde regelmäßig vertraut und vertrauen darf. Die Haftung ist zudem auf den bei Vertragsabschluss vorhersehbaren typischen Schaden begrenzt, maximal jedoch auf die Höhe der für das gegenständliche Vertragsjahr anfallende Vergütung.

18.2. Unabhängig von einem Verschulden von Bauhow bleibt eine etwaige Haftung bei arglistigem Ver-schweigen eines Mangels, aus der Übernahme einer Garantie oder eines Beschaffungsrisikos, nach dem Produkthaftungsgesetz unberührt.

18.3. Soweit gemäß vorstehender Regelungen die Haftung von Bauhow auf Schadensersatz ausgeschlossen oder beschränkt ist, erstreckt sich dies auch auf die persönliche Haftung der Organe, der Arbeitnehmer und sonstiger Mitarbeiter, der Vertreter und Erfüllungsgehilfen und gilt auch für die gesetzliche Haftung aus unerlaubter Handlung.

18.4. Die Haftungsbeschränkungen dieser Ziffer gelten nicht bei Vorsatz und grober Fahrlässigkeit sowie der Verletzung von Leben, Körper oder Gesundheit.

18.5. Der Kunde ist allein verantwortlich für die Richtigkeit und Vollständigkeit der in die bereitgestellten Vertragssoftware eingegebenen Daten. Bauhow haftet nicht für Fehler, Verluste oder Schäden, die aus ungenauen, unvollständigen oder irreführenden Informationen resultieren.

Laufzeit und Kündigung
19.1. Die Vertragslaufzeit ergibt sich aus dem jeweiligen Angebot. Der Vertrag verlängert sich jeweils um die vereinbarte Vertragslaufzeit, wenn er nicht mit einer Frist von 14 Tagen zum jeweiligen Ende der Vertragslaufzeit ordentlich gekündigt wurde.

19.2. Das Recht zur außerordentlichen Kündigung aus wichtigem Grund bleibt unberührt. Kündigungserklärungen bedürfen zu ihrer Wirksamkeit der Schriftform.

Pflichten mit Bezug auf die Vertragsbeendigung
20.1. Die Beendigung des Vertrags entbindet die Parteien nicht von der Einhaltung der Verpflichtungen, die während der Vertragslaufzeit entstanden sind, einschließlich der Pflichten zur Vertraulichkeit und zum Datenschutz.

20.2 Im Falle einer ordentlichen Kündigung des Vertrags oder einer berechtigten außerordentlichen Kündigung durch Bauhow, ist der Kunde verpflichtet, die Nutzung der Vertragssoftware unverzüglich einzustellen und alle Kopien der Vertragssoftware (sofern vorhanden) zu löschen oder an Bauhow zurückzugeben. Bereits gezahlte Lizenzgebühren werden anteilig erstattet.

Aufrechnung und Zurückbehaltungsrechte
21.1. Der Kunde darf nur gegen Forderungen von Bauhow mit unbestrittenen oder rechtskräftig festgestellten Forderungen aufrechnen.

21.2. Der Kunde darf ein Leistungsverweigerungs- oder Zurückbehaltungsrecht nur aufgrund unbestrittener oder rechtskräftig festgestellter Ansprüche geltend machen. Abtretung

22.1 Der Kunde darf seine Rechte aus den Verträgen mit Bauhow nur nach vorheriger Zustimmung von Bauhow an Dritte abtreten. § 354a HGB bleibt hiervon unberührt.

Schlussbestimmungen
23.1. Bauhow kann für den Kunden zumutbare Änderungen dieser AGB vornehmen. Änderungen dieser AGB werden Vertragsinhalt, wenn die Änderungen dem Kunden per E-Mail mitgeteilt wurden, der Kunde nicht innerhalb von vier Wochen nach Zugang der Mitteilung widerspricht und Bauhow den Kunden in der Änderungsmitteilung ausdrücklich auf diese Folge hingewiesen hat. Widerspricht der Kunde den Änderungen fristgerecht, werden die Änderungen dem Kunden gegenüber nicht wirksam. Bauhow hat in diesem Fall das Recht, das Vertragsverhältnis mit einer Frist von einem Monat zu kündigen, sofern eine Fortführung des Vertrages ohne die Änderungen für die Bauhow unmöglich oder unzumutbar ist. Etwaige andere Änderungsmöglichkeiten werden durch diese Ziffer nicht beschränkt.

23.2. Sollten einzelne Bestimmungen dieses Vertrages ganz oder teilweise unwirksam sein, oder sollte sich in diesem Vertrag eine Lücke befinden, so wird hierdurch die Gültigkeit der übrigen Bestimmungen nicht berührt.

23.3. Dieser Vertrag unterliegt dem Recht der Bundesrepublik Deutschland unter Ausschluss des Kollisionsrechts. Die Bestimmungen des UN-Kaufrechts finden keine Anwendung. Erfüllungsort und ausschließlicher Gerichtsstand für alle aus dem Vertrag resultierenden Rechtsstreitigkeiten ist jeweils der Sitz von Bauhow.

Bauhow Consulting GmbH – Stand Juli 2024

Alle Systeme normal

Software Suite

Building analysis

Heat pump planning

Renovation planning

White Label Services

Renovation road map

Energy certificates

Heat pump planning

Funding service

About Bauhow

Blog

Imprint

Data protection

Terms and Conditions

Kundensupport

Social Media

Instagram

LinkedIn

Language

English

© 2025 Bauhow Consulting GmbH

Alle Systeme normal

Software Suite

Building analysis

Heat pump planning

Renovation planning

White Label Services

Renovation road map

Energy certificates

Heat pump planning

Funding service

About Bauhow

Blog

Imprint

Data protection

Terms and Conditions

Kundensupport

Social Media

Instagram

LinkedIn

Language

English

© 2025 Bauhow Consulting GmbH

Alle Systeme normal

Software Suite

Building analysis

Heat pump planning

Renovation planning

White Label Services

Renovation road map

Energy certificates

Heat pump planning

Funding service

About Bauhow

Blog

Imprint

Data protection

Terms and Conditions

Kundensupport

Social Media

Instagram

LinkedIn

Language

English

© 2025 Bauhow Consulting GmbH